Privacy Policy
Last updated: August 3, 2026
This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our website or services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable Australian privacy laws.
Information We Collect
When you use our website or request our services, we may collect the following types of information:
- Contact Information: Name, email address, postal address, and any other contact details you provide
- Property Information: Details about your property relevant to solar installation, including location, roof specifications, and energy usage patterns
- Communication Records: Records of correspondence and interactions with our team
- Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies
- Service Preferences: Information about the services you're interested in and your energy goals
How We Use Your Information
We use the collected information for the following purposes:
- Responding to your inquiries and providing requested information
- Assessing your property's suitability for solar installation
- Preparing customized proposals and quotes
- Scheduling and conducting site assessments
- Performing installation and maintenance services
- Communicating with you about your project or service requests
- Improving our website functionality and user experience
- Complying with legal obligations and industry regulations
- Protecting against fraudulent or unauthorized activities
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted contractors, suppliers, or service providers who assist us in delivering our services, subject to confidentiality obligations
- Legal Requirements: We may disclose information when required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- Protection of Rights: We may disclose information to protect our rights, property, safety, or that of our customers or others
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage and transmission protocols
- Access controls limiting who can view your information
- Regular security assessments and updates
- Employee training on data protection practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard safeguards.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.
For customers with completed installations, we may retain certain records for warranty support, maintenance scheduling, and compliance with regulatory requirements.
Your Privacy Rights
Under Australian privacy laws, you have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request correction of inaccurate or incomplete information
- Deletion: You can request deletion of your information, subject to legal or contractual obligations
- Objection: You can object to certain uses of your information
- Complaint: You can lodge a complaint if you believe we have mishandled your information
To exercise these rights, please contact us using the information provided in the Contact section below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
atoll-verse
45 Riverside Avenue
Brisbane, QLD 4000
Australia
Email: [email protected]